Last updated: November 1, 2026
We want TEKS Navigator to be genuinely useful for your planning. If it isn’t, we offer a straightforward money-back guarantee. This policy applies to all paid purchases from TEKS Navigator, including Educator Pro (monthly and annual) and the Founding Pass.
30-day money-back guarantee
If you’re not satisfied with your purchase for any reason, you can request a full refund within 30 days of your order date. This applies to your first purchase and to each renewal payment: you may request a refund of any individual payment within 30 days of the date it was charged.
How to request a refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and processes all refunds. To request a refund, you can:
- Visit paddle.net and look up your order using the email address you purchased with, or reply to your Paddle receipt email; or
- Contact us through our contact page and we’ll arrange the refund with Paddle for you.
Approved refunds are returned to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear.
Cancelling a subscription
You can cancel an Educator Pro subscription at any time. Cancelling stops future renewals; you keep Pro access until the end of the period you’ve already paid for. If you also want your most recent payment refunded, request it within 30 days of that payment as described above.
School and district purchases
Campus or district purchases arranged through a quote follow the refund terms stated in that quote. Where a quote is silent, this policy applies.
More information
Refunds are also subject to Paddle’s refund policy. If you have any questions about this policy, please contact us.